One inventory truth, every channel
Online, store, warehouse and marketplace should not disagree about what is available. We build the operational layer that keeps them aligned, automates the repetitive work around orders and returns, and gives merchandising a current picture rather than yesterday’s export.
Retail, operationally.
Retail problems are usually coordination problems. The stock is there, the demand is there, and the two are in different systems with different definitions of “available”. We connect the commercial layer so merchandising decisions are made on current data.
A product shows in stock online and unavailable at the store, and the customer finds out at the till.
Split shipments, address corrections and failed payments are resolved manually on the floor.
Pricing rules live in the POS, the website and the marketplace, and reconciling them takes a week.
Physical counts are periodic, disruptive and only briefly accurate.
Four shifts that change the working day.
These matter more than the choice of platform underneath them.
Availability accuracy
Reservation and allocation that reflect what is actually on hand.
Automated exception handling
Routine order problems resolved by rules, with genuine exceptions surfaced to people.
Pricing controlled once
A single source for price and promotion rules, published to every channel.
Continuous accuracy
Movements captured at the point of transaction instead of discovered at stocktake.
What we build for Retail
Scoped and combined per engagement. These are categories rather than packaged products with fixed pricing.
Order management platform
Order intake, allocation, split shipment, returns and customer communication in one flow.
Inventory synchronisation
Stock movements from POS, warehouse and marketplaces reconciled continuously.
Pricing and promotion engine
Rules defined once, applied consistently across every channel.
Store operations tooling
Task assignment, stock counts and exception handling from mobile devices.
How the process gets connected end to end.
The standard shape of a sequence. Real engagements add the steps specific to the organisation.
Order received
From store, website, marketplace or call centre.
Stock allocated
Reserved against the correct location with oversell prevented.
Payment authorised
With a defined path for failure, retry and manual review.
Fulfilled and communicated
Shipment or collection confirmed, customer informed automatically.
Return or exchange
Processed against the original order with stock restored automatically.
AI, integration and platform get confused with each other.
They are different decisions with different costs, so we answer them separately.
Where intelligence genuinely helps
Applied to reading, routing, drafting and summarising, with a person accountable for anything consequential.
- Demand signal support Summarising sell-through, seasonality and anomalies for a merchandising decision.
- Catalogue hygiene Classifying and enriching product attributes at scale.
- Support deflection Resolving routine order-status and return queries through approved flows.
- Loss pattern surfacing Highlighting shrinkage patterns worth investigation, without accusing anyone.
What has to be connected
The systems the organisation already depends on, and the translations between them.
- POS and store systems Transactions, stock movements and price publication.
- Marketplaces Listing, order and settlement synchronisation.
- Payment gateways Authorisation, capture, refunds and reconciliation.
- Accounting Revenue, tax and settlement data.
The non-functional ground worth getting right
None of this appears on a requirements document, yet it decides whether the system is still usable and supportable in three years. We raise it early rather than discovering it late.
Concurrency safety
Stock cannot be oversold under peak load.
Channel-agnostic core
New channels added without rewriting the order flow.
Promotion sandbox
Rule changes previewed against real data before publishing.
Reporting warehouse
Channel, category and store performance from one model.
What Retail teams usually begin with
Scoping starting points rather than a catalogue. Most engagements open with one of these and widen once it is proven.
Click-and-collect readiness
Split shipment automation
Return and exchange processing
Promotion accuracy checks
Stock accuracy monitoring
Store task and compliance management
Tell us where retail gets stuck.
Describe the constraint rather than the requirement. We will tell you what is technically feasible, what is operationally hard, and what we would do first.