The operating model decides the architecture
A records problem in healthcare and a records problem in professional services look identical on a diagram and behave nothing alike. We start from how the organisation actually operates, because that is what determines whether the system fits.
Seven sectors, seven different constraints.
Each page describes the operating situation, the workflows that tend to be connected first, and where AI genuinely helps. The content describes solution categories rather than client outcomes.
Education
Admissions to alumni operations, connected through one platform and supported by document intelligence.
Explore 02Real Estate
Inventory, leads, site progress and handover on one operating picture.
Explore 03Healthcare
Records, scheduling and administrative workflow, with compliance built in rather than bolted on.
Explore 04Retail
Omnichannel operations where inventory, orders and store execution share one source of truth.
Explore 05Automobile
Dealer networks, service operations and customer lifecycle handled on one platform.
Explore 06Professional Services
Knowledge, delivery and billing brought into one operating rhythm for expert firms.
Explore 07B2B
Revenue operations, partner ecosystems and customer success run on shared, connected data.
ExploreWhat goes wrong in every sector.
The design changes with the sector. These four problems show up almost regardless of it, which is why they are worth recognising early.
The same entity lives in several systems
Customer, patient, student, vehicle or unit: each one exists in more than a single place, with different identifiers and different ideas about which copy is current. Reconciliation then becomes somebody's job.
- One canonical record per entity
- Explicit mappings between systems
- Reconciliation that proves agreement
Work arrives as documents
Applications, claims, referrals, quotations and purchase orders all arrive in shapes no system can process. Reading them is manual and inconsistent between reviewers.
- Extraction with confidence thresholds
- Review queues for genuine ambiguity
- Validation against rules, not only formats
Handoffs lose context
Work moves between teams and systems by copy, paste and email. Every handoff is a chance to drop something, and nothing is traceable afterwards.
- Workflow state held in the system
- Owners and deadlines made explicit
- Every action logged and attributable
One workflow first, not a strategy document
We would rather fix one process properly than sketch every process vaguely. The first engagement is scoped around a single operational constraint, taken to production, and then used as the foundation for whatever comes next. That keeps the risk honest and the feedback fast.
The engineering behind these sectors.
Sector pages describe the context. These pages describe the work itself.
What we actually build
Six capabilities, scoped separately and combined often.
- AI and automation Applied where a person still holds the decision.
- API and integration Connecting the systems a sector already runs on.
- Legacy modernisation Replacing what cannot be switched off.
- SaaS product engineering Multi-tenant foundations and billing.
Problems we recognise
Shapes that repeat across every sector on this page.
- All solution patterns Situation, approach and watchouts for each.
- Document processing Intake that arrives as paperwork.
- Workflow automation Handoffs that lose context.
Who you would be working with
How the company is run and where we publish thinking.
- About LivingTech Products and client work on one standard.
- Insights Working notes on applied AI and architecture.
- Careers Small team, direct contact, no vacancies listed.
- Contact Every enquiry is read by an engineer.
Does your sector belong on this list?
Probably not by name, but the shape of the problem will be familiar. Describe the operational constraint and we will say whether we can help.